Frequently asked questions
Should I go with a Lab Diamond or Moissanite?
Both lab diamonds and moissanite offer incredible beauty, durability, and ethical peace of mind. Lab diamonds are chemically and visually identical to mined diamonds, offering timeless sparkle and exceptional hardness. Moissanite has a unique fire and brilliance all its own and is a more budget-friendly option. The choice ultimately comes down to your personal style, priorities, and the look you want for your ring. To learn more about the differences, click here.
Need help deciding? We’re happy to walk you through both options and help you choose a stone that fits your style and budget. Contact us to set up an appointment or discuss via email.
How long will it take to receive my order?
All our pieces are made to order and require an average of 6 weeks of production time. However, based on order volume and the specifics of your ring, up to 8 weeks may be required.
To learn more, please visit our Production Timeline Page.
What's included with every ring?
Every Eleven ring includes a certified, hand-selected lab diamond or moissanite, accompanied by its GIA, IGI, or other respective certificate. You will also receive a bespoke CAD design created just for you. Each piece is accompanied by a lifetime limited warranty, and shipped with tracked, insured delivery for peace of mind.
To complete the experience, your ring arrives in a beautiful Eleven ring box and our signature packaging, ready for your special moment.