Privacy Policy

Introduction:

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in connection with our website and the purchase of our products. By accessing our website and placing an order, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy. We collect and process personal information only where we have a legitimate business purpose, your consent, or as otherwise required or permitted by law.

Collection of Personal Information:

We collect personal information that you provide to us when you place an order on our website, sign up for our newsletter, or contact us through our website. This may include your name, address, email address, phone number, and payment information. We also collect information about your device and browsing activity on our website through cookies and similar technologies.

International Data Transfers:

Your personal information may be processed and stored in Canada and other jurisdictions where our service providers operate. By using our website, you consent to the transfer of your information to countries outside your province, state, or country of residence, which may have different data protection laws.

Cookies and Tracking Technologies:

We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze site traffic, personalize content, and deliver targeted advertising.

You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

Use of Personal Information:

We use your personal information to process your orders, communicate with you about your orders and our products, and provide you with marketing communications if you have opted in to receive them. We may also use your personal information to improve our website and customer service, and to comply with legal and regulatory requirements.

Disclosure of Personal Information:

We do not sell or rent your personal information to third parties for their marketing purposes. We may disclose your personal information to our service providers who assist us in providing our products and services, such as shipping companies and payment processors. We may also disclose your personal information if required by law or in connection with a legal proceeding.

We use trusted third-party service providers to operate our business, including e-commerce platforms, payment processors, email marketing services, analytics providers, and shipping carriers. These providers may process personal information on our behalf strictly for the purpose of delivering our services.

Examples may include platforms such as Shopify, payment gateways, email marketing tools, analytics services (such as Google Analytics), and social media advertising platforms.

We do not authorize these providers to use your information for their own independent marketing purposes.

Protection of Personal Information:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we implement commercially reasonable safeguards, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee that your personal information will always be secure. You should take steps to protect your own personal information, such as keeping your passwords confidential and logging out of your account when using a shared device. In the event of a confirmed data breach that poses a real risk of significant harm, we will notify affected individuals and applicable regulatory authorities as required by law.

Marketing Communications:

We only send marketing communications to individuals who have provided express or implied consent, in accordance with applicable anti-spam legislation. You may withdraw your consent at any time by unsubscribing or contacting us directly.

Online Advertising:

We may use third-party advertising services that collect information about your visits to our website and other websites to provide advertisements about goods and services that may be of interest to you. These services may use cookies or similar tracking technologies.

You can manage certain advertising preferences through your browser settings or third-party tools.

Retention of Personal Information:

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law or our business needs. We may retain certain information even after you have closed your account with us, such as transaction records and correspondence.

Your Rights:

You have the right to access, correct, and delete your personal information that we hold, subject to legal and business requirements. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly. To exercise your privacy rights, please contact us at hello@elevenfinejewelry.com and we will respond within a reasonable timeframe in accordance with applicable privacy laws.

Changes to Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this privacy policy by posting the updated policy on our website or by other means.

Contact Us:

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at hello@elevenfinejewelry.com