We have exchange and return policies pertaining to both of our classic and custom designs. 

Returns and exchanges will be subject to the return costs (postage, duties etc) and a 20% restocking fee. 

Classic pieces:  Please reach out to info@elevatedelevenstudios.com within 3 days of receiving your ring if you would like to exchange or return. Once you inform us that you would like to exchange or return, it is our policy that the ring must be sent back to us with tracking information within 7 days of receiving the ring.

With regards to returns, please keep in mind that our designs and fine jewelry are made to order especially for you, so the restocking fee, postage, duties will be deducted from the original payment. The remaining funds will be refunded as soon as the item is received.

Custom pieces: No returns will be accepted for made to order/custom pieces.

Our paramount objective is to deliver an unparalleled level of service, and we spare no effort in achieving this goal. Despite being a small team, we dedicate long hours to consistently surpass customer expectations. Unlike larger corporations with boundless resources, we pride ourselves on treating each customer with utmost kindness, respect, and unwavering commitment to excellence.

Nonetheless, we must also maintain the right to decline orders or deny service in exceptional circumstances, if deemed necessary. This decision may arise in response to customer abuse, non-compliance, dissemination of misleading or false information, theft, service disruption, or any conduct that compromises the well-being of our hardworking team.

Rest assured, our commitment to providing top-notch service remains unwavering, and we will handle such situations with utmost professionalism and care.