Orders & shipping
Why Moissanite?
Moissanite is highly durable, making it suitable for everyday wear. It has a hardness comparable to diamonds, ensuring that your engagement ring will last a lifetime.
Moissanite is a more affordable option compared to diamonds. It allows you to get a larger, more eye-catching stone for your budget without compromising on quality.
Another advantage is that moissanite is a lab-created gemstone, making it a sustainable and ethical choice.
Lastly, purchasing a moissanite engagement ring through us allows you creative freedom to design a ring that is unique and suits your own personal flare. This allows you to stand out from the traditional diamond rings bought at the mall and allows you to express your personal style and individuality.
Returns and Exchanges
We do allow exchange and returns, however, our policy is order specific. Please see our Returns, Exchanges, and Warranty page for all applicable details i.e timeframe, duties, postage etc.
The basics: All pieces being returned/exchanged must be in the original, unused, pristine condition. Custom orders are not eligible for exchange or return. Classic pieces can be returned or exchanged. All returns are subject to a 20% restocking fee.
Are there any shipping costs?
Every order includes free economy shipping. If you want to upgrade your shipping this is available to you at an additional cost. We also offer a rush order service at an additional cost which includes priority crafting as well as express shipping.
Can I still change my order?
If you want to change your order, please contact us ASAP and we will do our best to accommodate you. We do not allow changes to your order once it has shipped. However if you wish you may exchange your ring upon receiving it. Exchanges are subject to a 20% restocking fee and other duty/postage costs.
How can I track my order?
As soon as your order is shipped we will send you tracking information.
Keep in mind, once processed for shipping, it can take up to 48 hours before the tracking is available. Please allow 7-10 days for economy shipping and if your order is an international shipment, it needs to be processed by customs. We have no control over the time it takes for this this process.
If you think there is a delay or problem with your shipment please do not hesitate to get in touch with us at elevated11studios@gmail.com