Terms of service

Warranty

We offer a lifetime limited warranty. Within our policy there are two types of damage that are considered minor and excessive damage. Our warranty includes one year of repairs for any damage falling under the “minor damage” category. Any subsequent years after, we will fix minor damage for cost - this means we do not make any profit from the repairs, the fee only covers the actual cost to repair the damage. Repairs for excessive damage are subject to a repair fee, however if the damage is irreversible, it may need to be recast/remade. All repairs will need to be sent out via the post, and as such, the purchaser will be responsible for any fees regarding the shipment. Please take photos and email me at hello@elevenfinejewelry.com regarding any warranty/repairs.

Any repairs completed on our pieces by other jewellers will effectively void the warranty. We cannot guarantee the workmanship of others. We are happy to help wherever possible - please get in touch via email. 

Our warranty is only valid to the original purchaser and is not transferable to any other persons or parties.


Minor wear will manifest in different ways depending on the specific type of jewelry and the materials used. Here are some examples:

  1. Scratches: Fine jewelry made from metals like gold or platinum may develop scratches over time due to daily wear.
  2. Dents: If a piece of jewelry is dropped or knocked against a hard surface, it may develop small dents or nicks.
  3. Discoloration: Fine jewelry made from silver may tarnish over time, leading to a discoloration of the metal. This is a natural process and can usually be removed with a gentle cleaning solution.
  4. Loose stones: If a gemstone becomes loose or falls out of its setting, it can usually be replaced. This issue can be common with engagement rings, as they are worn daily and may be subject to more wear and tear than other types of jewelry.

Overall, minor wear or damage on fine jewelry is usually cosmetic and can be repaired. However, it's important to take good care of your jewelry to minimize the need for repairs and ensure that it lasts for many years to come.

Excessive damage to fine jewelry can vary greatly in severity and type of damage. Here are some examples:

  1. Bent or broken prongs: The prongs that hold gemstones in place may become bent or broken due to impact or wear and tear. This can cause the stone to become loose or even fall out of the setting.
  2. Cracks or chips in gemstones: Gemstones like diamonds, rubies, and sapphires are incredibly hard but can still be damaged if subjected to excessive force. Cracks or chips in the stone can affect its appearance and value.
  3. Warping or melting: Fine jewelry made from metals like gold or silver may warp or even melt if exposed to high temperatures. This can happen if the jewelry is accidentally left in a hot car or exposed to a flame.
  4. Severed chains or broken clasps: Necklaces and bracelets can become damaged if the chain or clasp is pulled too hard or caught on something. In some cases, the chain or clasp may break completely, rendering the piece of jewelry unwearable.

Excessive damage to fine jewelry can be costly to repair and may even require the piece to be remade completely. To prevent this type of damage, it's important to take good care of your jewelry and avoid wearing it in situations where it may be exposed to excessive force or high temperatures. If you do notice damage to your fine jewelry, it's best to take photos and email them to me for assessment and repair.